CHOWGIRLS BRINGS ZINGERMAN'S SEMINARS TO MSP
Chowgirls is proud to sponsor two workshops by the acclaimed Zingerman's Training, Inc. Although Zingerman's approach to quality customer service and innovative management practices are rooted in the specialty foods industry, they have been successfully applied by a wide variety of businesses, including service industries and nonprofits such as banks, insurance agencies, health care providers, museums, schools,
libraries, and retailers.
Normally Zingerman's seminars cost nearly $1,000 plus travel expenses as they are two-day workshops in Ann Arbor, Michigan. Chowgirls is providing the unique opportunity for a one-day only Zingerman's training in Minneapolis for $500 or less! Individuals seminars are $300, or you can register for a full-day featuring both seminars which includes lunch by Chowgirls for $500!
Register today as space is limited!
Morning Workshop: The Art of Giving Great Service
Thurs, March 25, 2010
8 am - Noon
@ Chowgirls
1222 Second Street NE
Minneapolis, MN 55413
Zingerman's treats its customers like royalty, setting high standards for great customer service. This workshop explains Zingerman's approach to customer service and how it can be adpated to your organization. The focus of the session is on identifying the key elements that contribute to a culture of great service. They share tools and techniques for customer service improvements, and class materials include examples from Zingerman's internal staff training.
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Afternoon Workshop: Leading with Zing!
Thurs, March 25, 2010
1 - 5pm
@ Chowgirls
1222 Second Street NE
Minneapolis, MN 55413
Strong leadership and innovative management practices have been key to Zingerman's success. A positive company culture and identity, together with an inspiring vision for the future can have an enormous impact on customer and staff loyalty. In this workshop, they will present Zingerman's unique management philosophy, based on the concepts of Servant Leadership (where the bosses serve the staff!), Stewardship, and Zingerman's Entrepreneurial Approach.
All Day: The Full Shebang!
Thurs, March 25, 2010
8 am - 5 pm
@ Chowgirls
1222 Second Street NE
Minneapolis, MN 55413
Both seminars listed below for one registrant for one
low price and killer lunch by Chowgirls.
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Background: Why is Zingerman's so Lovable?
by Chowgirls Boss Lady Heidi Andermack
When I met my soon-to-be business partner Amy Brown in 2003, we quickly bonded over similar aesthetic tastes in food and entertaining, namely Martha Stewart, Barefoot Contessa, and a delicatessen called Zingerman's.
Why were we both in love with a seemingly small deli in Ann Arbor, Michigan? Because Zingerman's is brilliant. They are marketing geniuses who hold high standards in food and business. In addition to their original deli, Zingerman's has expanded into a bakehouse, a creamery, a mail-order business, catering, and business consulting, i.e. a Community of Businesses that employs more than 450 people and generates sales over $30 million.
In 2003, Inc. Magazine named Zingerman's "The Coolest Small Company in America." And in 2007, the company was profiled in The New York Times as "The Corner Deli That Dared to Break Out of the Neighborhood." They are admired for their commitment to quality experiences and great service, management innovations, and a goal to leave the world better than it was when they arrived — a great model for any business venture.
What's impressive is how they run their ever-growing business with a personal approach that keeps employees happy and builds a truly unique brand. Even more impressive — they share their knowledge! Zingerman's has a training company — ZingTrain — that is nationally recognized for sharing tools and techniques that help businesses build up bottom-line results!
Bringing the ZingTrain to Minneapolis
I've been dying for Zingerman's trainings since we started Chowgirls in 2004. And now that we're in the throes of tightening our operations, Zingerman's wisdom is more important than ever before. How could we find the cash flow to make it so? If I went alone, would I be able to effectively communicate what I learned to everybody else in the kitchen? Maybe it'd be better to send the management staff? This is the kind of stuff that keeps me up at night.
Then, during one of my 3 a.m. insomniac brainstorms, I had a great idea.... how about sharing the love by bringing Zingerman's to the Twin Cities for all the creative business people here to enjoy? We can all chip in for their training expertise in the comfort of our own hometown.
When I talked to ZingTrain's managing partner Stas Kazmierski, he was very enthused and also familiar with the Twin Cities. Turns out most of the co-ops in town already have their own Zing fan club and have been bringing Zingerman's here for a number of years!
So Stas and I hashed out a plan. If we could get 15 people registered by February 22, Zingerman's will come to Minneapolis on March 25, 2010. They will offer two seminars in one day, "The Art of Giving Great Service" and "Leading with Zing!" Folks can choose to take one seminar or get a great deal if they want to spend a full day attending both seminars.
Update: We reached our goal! Zingerman's is for sure coming to Minneapolis. Register today as space is limited!
Here's a promo sheet to share with others. Print 'er out and spread the word!
